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COVID-19 LEVEL 2 UPDATE:

We are open both in-store and online with our normal store hours:

Mon - Fri: 8:30am - 6pm

Weekends: 8:30am - 4pm

Online will be available for delivery and click and collect, with pick up from 12pm next day.

We also have fresh bread available every day.

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Our store will be open with the following policies in place:

1. Stay home - if you are feeling sick at all, please please stay home. We can still do contactless deliveries so don’t worry about that!

2. Sanitise - please sanitise on entry to the shop

3. Eftpos/ credit over cash please

4. 2 people in the store at a time so please be nice and patient. If you would rather us to pack your items for you, let us know and we are happy to help

5. Stay safe, stay calm - we did it once we can do it again.

Will put up any more updates as and when we have them on our Facebook and Instagram.

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Click on the products you would like to add to your cart and we will pack them in paper bags to be either picked up in-store from the following day during 12 - 6pm, or delivered straight to your door. 

All deliveries are plastic free and contained within a compostable and recyclable cardboard box (many of which we have recycled from our suppliers). 

Our store

You can find us at:

100 Hinemoa Street, Birkenhead, Auckland

Monday - Friday: 8:30am - 6pm 

Weekend: 8:30am - 5pm

If we don't have what you're looking for, please get in touch

Shipping / Delivery

Delivery is currently limited to the Auckland region. Get in touch with us if there is a non-food item you would like to order and we will do our best to help you.

Put your order in before 5pm Monday - Thursday to receive the following day. 

A $6 flat rate applies for all Auckland deliveries, but $8 can sometimes be charged for rural addresses.

All orders over $100 receive free shipping.

Please note that we do not currently ship fresh bread, or liquid refillables such as EcoStore products and oils and vinegars.

 

Click & Collect

Available next day from 12pm, if ordered before 5pm the previous day.

Pick up from our store at 100 Hinemoa Street, Birkenhead, Auckland.

Please select 'Local Pick-Up' at the checkout, which is free of charge.

Note you can order fresh bread and liquid refillables such as oils, vinegars and EcoStore products for pick-up.

For fresh bread orders, please add a note in your shopping cart if there is a specific day you would like to pick it up on, otherwise it will be available the next day.

 

FAQ's  

When will my order arrive?
  • If you are located in Auckland Central, your order will aim to be delivered within 1-2 days. If you are located in the rest of Auckland, then your order should arrive within 2-3 days.
 Can I place an order to pick-up in-store?
  • Yes! You can select the ‘pick-up’ option at the checkout. Your order will be available for pick-up from 12pm the next day. If you would like to order a week or two in advance, please add the date to your cart notes and we will make it work.
Can I buy something for a friend or family member?
  • If you would like to order for a friend, please add in any details or notes in the shopping basket, or contact us via email.
How do I purchase something that isn’t online?
  • If you would like to purchase a product that is in-store, but not online, please contact us and we will do our best to help.
Do you deliver to the entire region of Auckland?
  • Yes, we do! We deliver to the entire Auckland region, from Wellsford to Pukekohe. If you are after a non-food item and you are located outside of Auckland, please get in touch to arrange with us. 
How much does shipping cost?
  • We offer a $6 flat-rate for the entire Auckland region. If you spend over $100, then shipping is free! Local pick-up is also free, we don’t charge any packing fees.
 
Online & In-Store Refund & Exchange Policy
As we sell bulk food and most of our items are not conventionally packaged, we are not able to control the manner in which the food is stored once it leaves Sprout. Therefore, we are unable to accept returns of all refill products, including food and liquid refillable/bulk products such as EcoStore, oils, vinegars and dressings) due to a change of mind, mistaken purchase or unwanted gift.
For all non-food items, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You will be responsible for the cost of freight when sending back the goods you wish to exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags/in its original packaging. You’ll also need the receipt or proof of purchase. 
To complete a return, you can contact us at hannah@sproutthegrocer.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items that are ordered online and then sent back to us without first requesting a return cannot be accepted. 
 Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
 
Online order changes and cancellations
If you wish to cancel, make a change to your order, or you ordered an item by mistake, please contact us immediately and if your order has not been packed or dispatched we will always do our best to accommodate your request and issue a full refund.
 
Faulty items
You will be entitled to an exchange of food product purchased in our store or online, if it is not fit for its usual purpose or of an unacceptable quality, if returned within 7 days with the original receipt.
Should you purchase a non-food item and find it to be faulty, we will provide an exchange or refund the purchase price if returned within 30 days with the original receipt.
 
Incorrect, missing or damaged items
We strive to ensure all our customers are 100% satisfied with our products and service so please contact us within 48 hours of receiving your order if you have received a damaged product or incorrect item.
Please provide a photo of the damaged item/s, alongside proof of purchase, in order to qualify for a full refund of the product. Before a refund or replacement is issued for certain items, we may request that the item be returned. We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you.
If an item is missing from your order and you have not been notified that it is out of stock please notify us within 48 hours, so we can investigate this for you. Please ensure to check your order against the invoice as soon as your order arrives.
 
Out of Stock Items
We do our best to ensure our website reflects the correct stock levels of our products, but sometimes the product you order may not be available, due to the stock levels constantly changing, or due to delays from suppliers. We apologise if this happens, and will be sure to contact you with either an alternative product, refund, or for the order to be sent once it is received from the supplier.
If you would like to add yourself to a waiting list / request an out of stock product, please email us at hannah@sproutthegrocer.com
 
Delivery
Due to using a third party courier company please understand that some issues regarding delivery are out of our control. We cannot confirm exactly when you goods will arrive but we strive to ensure our deliveries are dispatched promptly and will work with you /the courier company where necessary to locate your goods if there is an issue.
Anyone at the delivery address that receives the order will be presumed by Sprout The Grocer to be authorised to receive the goods. Please ensure accurate delivery address is provided, as we do not take any responsibility for damage or loss of your order due providing the incorrect address.
Some of products are sensitive to weather (e.g chocolate + sun does not end well!).  All our goods are best kept in a cool, dark place. We cannot guarantee the state of the goods throughout the freight process and if the order is not unpacked and stored correctly within a few hours. We do not advise leaving your order outdoors for prolonged periods of time.
 
Signing for your order
All orders that leave no delivery instructions will be left at the front door or in the safest place if no one is home to receive the order or if no one answers the door. We are unable to take any responsibility for the loss or damage of your goods after it has been delivered to your nominated address.
Please make a note in the delivery instructions/comments section if you would like to physically sign for your package and we will ensure the driver will not leave your order until it has been signed for.  Please note that if you request this service and no one is home to sign for the order, we are unable to take responsibility for any items that have perished as a result of being returned to the courier depot. . If you are not home to receive your order we are unable to take any responsibility for theft or spoilage.
Sprout The Grocer assumes no responsibility or liability for any loss or damage occurring by reason of delay or inability to deliver as a result of unavoidable causes such as flooding or fires.